You can make as many requests as you’d like, and we’ll work through them as quickly as possible.

By default, your requests will be completed in the order you submit them. But if you ever need to change the order, or prioritise a certain task, or tasks, you can do so by letting us know.

We work on your requests on a first-come, first-served basis. They are entered into your design team’s queue in the order that they are received. Your team then works on delivering them.

On average you’ll receive designs or revisions in 24 hours with the Graphics subscription (this applies to designs like social media posts, web banners, and single-sided print designs). And on average you’ll receive 1 30-60 second video, every 2-4 business days, with the Video subscription.

Include these details every time for the best results: size, orientation, format (print, digital or video), preferred colours, inspiration designs, and text copy. The more descriptive you can be, the fewer revisions will be required.